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Terms & Security Policy

Payment Rules

  • Payments are made via M-PESA to the number provided.
  • Include your Order ID or name as reference when sending payment.
  • After payment, enter your M-PESA Transaction Code to confirm.
  • Your order will be reserved once we receive your transaction code.

Verification Process

  • All transaction codes are verified against M-PESA records.
  • Once verified, your order status changes to "Paid" and processing begins.
  • If verification fails or no code is provided within 2 hours, the order is cancelled.
  • Stock is returned for sale if payment is not completed.

Fraud Notice

  • Fake or altered receipts will not be accepted.
  • We may contact the phone number used for payment if suspicious activity is detected.
  • Accounts involved in fraudulent activity will be permanently banned from Terzon.
  • All transactions are logged and monitored for security.

Delivery Rules

  • Delivery fees vary by location (shown during checkout).
  • Orders above KSh 6,500 may qualify for free delivery.
  • Pay on Delivery orders are held for 24 hours before release.
  • Delivery times depend on your location and stock availability.

Refund Policy

  • Refunds are processed within 7 business days after approval.
  • Items must be returned in original condition for refund eligibility.
  • Delivery fees are non-refundable unless the error is on our part.
  • Contact support to initiate a refund request.

User Responsibilities

  • Ensure your shipping address and contact details are accurate.
  • Keep your transaction code safe until order is confirmed.
  • Respond to verification calls or messages promptly.
  • Report any issues within 24 hours of delivery.

Support Contact

  • Email: support@terzon.net
  • Phone: 0741674406
  • Available: Monday - Saturday, 9 AM - 6 PM
  • Response time: Within 24 hours